Privacy Policy
Sophie Manente Psychotherapy
Effective Date: 12 August 2026
At Sophie Manente Psychotherapy, I am committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how I collect, use, store and protect personal information when you visit my website, make an enquiry, book an appointment or engage with my services.
As a psychotherapist and health service provider, I comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information I Collect
Through my website, I may collect personal information including:
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Your name
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Your email address
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Your phone number
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Information you choose to provide through the website contact form or email enquiries
This information may be collected when you:
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Submit a contact or enquiry form through my Wix website
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Contact me via email or phone
Appointments are booked through Splose, my practice management system. When you book an appointment or become a client, I may collect additional personal, health and clinical information relevant to providing therapeutic services. This information is collected and stored securely within Splose.
I may also collect non-identifiable website usage data through standard analytics tools, such as browser type, pages viewed, time spent on the website and IP address.
2. How I Use Your Information
I use the information I collect to:
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Respond to enquiries
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Arrange appointments and provide therapeutic services
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Maintain client records
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Manage administrative and billing processes
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Improve my website and services
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Meet legal, professional and regulatory obligations
Your personal information will only be used for purposes directly related to your enquiry or care, unless otherwise required or permitted by law.
3. How I Store and Protect Your Information
Information submitted through the contact form on my Wix website is stored through Wix and may be transferred into my practice management system if you proceed with an appointment.
Appointments, client information and clinical records are managed through Splose, my practice management system.
I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.
4. Sharing Your Information
I do not sell or rent your personal information.
Your information may be shared only with:
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Service providers who support the operation of my practice, website or technology systems
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Wix for website hosting and website enquiry functionality
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Splose for appointment booking, practice management and record keeping
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Other healthcare providers where you have provided consent or where disclosure is required for your care
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Government agencies, courts, regulators or other organisations where required or authorised by law
Service providers used by Sophie Manente Psychotherapy are expected to maintain appropriate privacy and confidentiality standards.
5. Website Analytics, Advertising and Cookies
My website may use cookies and third-party services including:
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Google Analytics
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Google Ads
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Google Tag Manager
These tools help me understand how visitors use my website, improve website performance and measure the effectiveness of advertising campaigns.
These services may collect information such as:
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IP address
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Browser type
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Device information
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Pages viewed
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Time spent on the website
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Website interactions
This information is generally aggregated and is not intended to personally identify you.
You may choose to disable cookies through your browser settings at any time.
6. Telehealth Services
If you participate in online therapy sessions, your information may be transmitted through secure telehealth and communication platforms.
Reasonable steps are taken to protect your privacy when providing services electronically; however, no electronic transmission can be guaranteed to be completely secure.
7. Accessing or Correcting Your Information
You may request access to the personal information I hold about you and request corrections if the information is inaccurate, incomplete or out of date.
Requests can be made using the contact details below, and I will respond within a reasonable timeframe.
8. Links to External Websites
My website may contain links to external websites or services, including the external system used to book appointments.
I am not responsible for the privacy practices, content or security of external websites or services.
9. Contact Information
If you have questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact:
Sophie Manente
Sophie Manente Psychotherapy
Level 1/1–8 Childs Road
Epping VIC 3076
Australia
Email: sophie@sophiemanente.com.au
Phone: 0422 104 254
10. Updates to This Policy
I may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or my services.
The most current version will always be available on this website.